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Knowledge Base

Getting Started

This article introduces the WeRecycle Portal, which allows AMS Service Providers manage their account and submit reports.

AMS uses the WeRecycle Portal, a proven and secure online system used by producers and recycling programs across Canada. This section introduces Service Providers to the portal and provides guidance on how to manage their account(s) and submit reports.

Browser Requirements

The WeRecycle Portal supports the browsers listed below. Please ensure your browser allows pop-ups.

  • Apple Safari
  • Firefox
  • Google Chrome
  • Microsoft Edge
  • Microsoft Internet Explorer


The Service Provider Reporting team is available to support AMS Service Providers as you prepare and submit your reports and to provide responses to administrative and technical questions.

            Phone: 1-888-575-4870

Logging into the Portal

Users logging into the Portal for the first time, or with a temporary password, will be prompted to update their password. 

Existing users, please enter your user ID and password to login.


To update your password, key the initial password in to the first password field. Then key in a password of your choosing into the next two password fields, noting the password security requirements.


Home Page

You can access the home page from anywhere in the Portal by using the ‘Home’ button at the top of the screen. 


The home page includes a dashboard for various Portal activities:


  • Key in Your Report: Submit a claim by keying information directly into the Portal. 
  • Continue Report: Continue editing a saved draft claim. 
  • Attach Report as Spreadsheet: Submit a claim by uploading information via downloadable Excel spreadsheet template. 

Report Status 

  • View Submitted Reports: Access to previously submitted claims.
  • View FTP Upload Status: Monitor the progress of a submission via FTP. 

Account Management 

  • View/Edit Account: View and update your organizations address, contact information and roles for each contact. 


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