Service Provider Contact Roles

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Your WeRecycle account lists the contacts relevant to your operations and claim reporting activities.

Each person on your account can have one or more 'Functions', as listed in the table below. Your Primary Contact can make changes to your account to ensure your contacts are up-to-date on the WeRecycle Portal.

Please contact the Service Provider Reporting team for assistance managing your contacts.

Function	Description	Restrictions	Maintained	Communications
Primary Contact	The Primary Contact has the authority to manage commercial transactions on behalf of a service provider. They are the first point of contact for account management and claim inquiries. The Primary Contact can use the portal to update contacts, as well as edit contact information and functions.	One, and only one, must always be listed.	Cannot be changed on the WeRecycle Portal. Please contact the Service Provider Reporting team to change your Primary Contact. serviceproviders@circularmaterials.ca	- Report submissions (Frequency: daily / weekly) - General news (Frequency: ad hoc) - Payment status (Frequency: weekly) - Report adjustments (Frequency: as needed) - Account management (Frequency: as needed)
Agreement Notices Contact	CC’d on all formal communications related to MSA, SOW or other contracts and agreements, along with the Primary Contact.	Multiple can be listed.	Cannot be changed on the WeRecycle Portal. Please contact the Service Provider Reporting team to change your Agreement Notices Contact. serviceproviders@circularmaterials.ca	- Report submissions (Frequency: daily / weekly) - General news (Frequency: dd hoc)
Secondary Contact	Serves as a back up for the Primary Contact in case they cannot be reached.	Multiple can be listed.	Can be changed by the Primary Contact on the WeRecycle Portal.	- Report submissions (Frequency: daily / weekly) - General news (Frequency: ad hoc)
Operations Contact	Responsible for all inquiries related to operations and collection services.	Multiple can be listed.	Can be changed by the Primary Contact on the WeRecycle Portal.	- Varies by program
Accounting Contact	Responsible for all inquiries related to payments.	Only one can be listed.	Can be changed by the Primary Contact on the WeRecycle Portal.	- Payment status (Frequency: weekly)
Report Recipient	Receives emails related to confirmation of claim submissions, adjustments, etc.	Multiple can be listed.	Can be changed by the Primary Contact on the WeRecycle Portal.	- Report submissions (Frequency: daily / weekly)
GHG Contact	Responsible for all greenhouse gas (GHG) reporting.	Multiple can be listed.	Can be changed by the Primary Contact on the WeRecycle Portal.	- Report submissions (Frequency: daily / weekly)