Skip to main content
WeRecycle Resources

Service Provider Contact Roles

Your WeRecycle account lists the contacts relevant to your operations and claim reporting activities.

Each person on your account can have one or more 'Functions', as listed in the table below. Your Primary Contact can make changes to your account to ensure your contacts are up-to-date on the WeRecycle Portal

Please contact the Service Provider Reporting team for assistance managing your contacts. 

Function Description Restrictions Maintained Communications

Primary Contact

The Primary Contact has the authority to manage commercial transactions on behalf of a service provider. They are the first point of contact for account management and claim inquiries.

The Primary Contact can use the portal to update contacts, as well as edit contact information and functions.

One, and only one,  must always be listed.

Cannot be changed on the WeRecycle Portal.

Please contact the Service Provider Reporting team to change your Primary Contact.

serviceproviders@rralliance.com

 

- Report submissions (Frequency: daily / weekly)

- General news (Frequency: ad hoc)

- Payment status (Frequency: weekly)

- Report adjustments (Frequency: as needed)

- Account management (Frequency: as needed)

Agreement Notices Contact

CC’d on all formal communications related to MSA, SOW or other contracts and agreements, along with the Primary Contact. 

Multiple can be listed. 

Cannot be changed on the WeRecycle Portal.

Please contact the Service Provider Reporting team to change your Agreement Notices Contact.

serviceproviders@rralliance.com

- Report submissions (Frequency: daily / weekly)

- General news (Frequency: dd hoc)

Secondary Contact

Serves as a back up for the Primary Contact in case they cannot be reached.

Multiple can be listed.

Can be changed by the Primary Contact on the WeRecycle Portal.

- Report submissions (Frequency: daily / weekly)

- General news (Frequency: ad hoc)

Operations Contact

Responsible for all inquiries related to operations and collection services.

Multiple can be listed.

Can be changed by the Primary Contact on the WeRecycle Portal.

- Varies by program

Accounting Contact

Responsible for all inquiries related to payments.

Only one can be listed.

Can be changed by the Primary Contact on the WeRecycle Portal.

- Payment status (Frequency: weekly)

Report Recipient

Receives emails related to confirmation of claim submissions, adjustments, etc. 

Multiple can be listed.

Can be changed by the Primary Contact on the WeRecycle Portal.

- Report submissions (Frequency: daily / weekly)

GHG Contact

Responsible for all greenhouse gas (GHG) reporting.

Multiple can be listed.

Can be changed by the Primary Contact on the WeRecycle Portal.

- Report submissions (Frequency: daily / weekly)
  • Was this article helpful?